OUR WORK
MR & MRS SMITH HOTELIER SYSTEM
Who they are
The Mr & Mrs Smith Travel Team takes telephone bookings for over 400 hotels across Europe. Prior to the launch of the Hotelier System, they were paying an external company to handle the other end of the process, transmitting the booking and credit card details to the hotels.
What they wanted
- Single integrated booking system
- Accessible online by the hotels themselves
- Secure transmission of credit card details
- Reduced scope for human error
What they got
- 100% ROI in less than a month
- Simplified accounting and financial tracking
- Reduction in human error
- Improved relationships with the hotels
“D3R built us a simple to use and secure system that has brought us closer to our hotels”
Peggy Picano-Nacci, Head of Hotel Relations