Caprice approached D3R to design and build a centralised booking
portal to service all their restaurants whilst keeping strict
control over end-to-end user experience and branding. It was
essential that this supported all device types to enable easy
booking of tables on the move.
The solution powers the booking journey for all of Caprice's
restaurants including The Ivy, Sexy Fish, 34 Mayfair, J. Sheekey,
Scott's and Rivington.
D3R created a responsive site that allows customised branding of
the portal and emails for each restaurant, fully manageable by
Caprice to allow for any future expansion.
The system was integrated with the OpenTable API to manage
availability, reservations, offers and cancellation.
Through the standard reservation widgets, when customers were
returned low or no availability from their searches, they were
offered alternative availability across London, potentially
including competitors. With D3R's system they are offered tables
only at other restaurants within the Caprice Holdings group chosen
carefully to match the location and atmosphere of the restaurant
they expressed interest in.